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Help centre

Frequently asked questions

Answers for teachers, parents, students, adult learners and schools.

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Teachers

Applying, vetting, fees, lessons and CPD for tutors.

Parents

Registering, adding children, booking tutors, payments and progress.

Students (under 18)

Signing in, joining lessons and using your learning portal.

Students aged 18+

Adult learners can manage their own account.

Schools

Partnerships, enrolment and school dashboards.

Refunds and disputes

Refunds settle disputes between families or 18+ learners and a tutor.

Student Premium payments

Premium Revision: recorded lessons and downloadable worksheets for your child.

Support

Getting help with accounts, bookings, payments and technical issues.

General & safeguarding

About the platform, privacy and support.

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Frequently asked questions

Teachers

How do I apply to teach with Bright Minds?

What are the five vetting stages?

How long does vetting take?

What does it cost to join as a teacher?

Who sets my hourly fee?

How do I add or change my tutor payout details?

Can I offer group lessons or lesson packs?

How are lessons scheduled?

Where do lessons take place?

Do I have to give feedback after lessons?

What is CPD and why does it help?

Can I upload a profile photo?

Parents

How do I register as a parent?

Why must parents create accounts for children?

How do I add another child?

How do I find and book a tutor?

What is the parent registration fee?

How much is the monthly membership fee?

Why does my first payment include a membership fee?

What is included in Parent Premium?

Why do I have to pay a monthly fee?

How can I pay?

How do I see my child's progress?

Can I rate my child's tutor?

Can another parent or guardian see progress?

How do I edit my or my child's details?

Do you support children with SEN?

Students (under 18)

How do I sign in?

I forgot my code or password. What do I do?

How do I join a lesson?

Where can I see feedback and scores?

Can I message my tutor?

What if something makes me feel unsafe?

Students aged 18+

Can I register myself?

Which exams can you help me with?

Can I book and pay for my own lessons?

Can I sit external exams through you?

Schools

How can our school partner with Bright Minds?

How much does school membership cost and what is included?

How does school membership payment work?

How does our school get started after payment?

What happens when school membership expires?

Can we enrol many pupils at once?

Are tutors safe to work with our pupils?

Refunds and disputes

When can I get a refund?

Can I get a refund for a lesson that already took place?

How do I ask for a refund?

Who decides and how is the money returned?

Student Premium payments

What is Premium Revision and how much does it cost?

Are all lessons recorded?

Who can see the recordings?

How do I subscribe to Premium?

When will my child see recordings and worksheets?

Can I cancel Premium?

I have no children listed — what do I do?

Support

How do I get help from the support team?

How quickly will you respond?

I can't log in. How do I reset my password?

How do I reschedule or cancel a lesson?

How do I get a copy of an invoice or receipt?

The video or sound isn't working in my lesson. What do I do?

How do I report a safeguarding concern?

How do staff sign in?

General & safeguarding

Which curricula do you cover?

How is my data protected?

What are the online rules?

How quickly do you reply to enquiries?

Still have a question?

Ask the Bright Minds team